Where All Do We Deliver?
We deliver to all and any postal address around United States. Courier companies do not deliver to P.O.Box address, so we request you to provide a full street address with pin code / zip code. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
We offer 2 type shipping
USPS Priority Mail
USPS Priority Mail Expresss
Order Cut Off time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Hyaluron Pen Store LLC ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Hyaluron Pen Store LLC will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.
Shipment and Tracking Details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page or, by logging in to the My Account section on our site. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites. Please to report us within 24 hours, if you find any gap with respect to the parcel delivery.
Please do ensure to keep a track on the order delivered email triggered from our side once the item is delivered. The email gets triggered as soon as we have the update from our courier partners. In case, you have not received the product within 5 working days after receiving the tracking details from us, please do track the shipment once at your end or, do touch base with us in case the tracking details lacks any clarity.
For any discrepancy with respect to delivery, we will not be able to entertain any case reported post 48 hours of the delivery or, post 48 hours of receiving the order delivered mail from our side.
Address Change Requests
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may Email us your alteration request and the needful will be done.
Multiple Address Order
Currently this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.
Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Hyaluron Pen Store LLC.
Please make sure your shipping address is correct.In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
If you have any further questions about our shipping policy please reach out to our customer support team at
Call us: 815-505-4387
Address: 3700 S Iron St, Chicago IL 60609, USA